02.2025 Group Briefing
The Far Eastern Electronic Toll Collection eTag celebrates its 10th anniversary with a 97% satisfaction rate among users
Far Eastern Electronic Toll Collection / Lai Jianwei
According to a survey commissioned by Far Eastern Electronic Toll Collection and conducted by Deming University of Finance and Technology, the overall satisfaction rate of eTag users is as high as 97%, marking the 10th anniversary of the expiration of national road toll collection in 2024. Among them, the "inquiry" and "stored value" services received the highest praise, with satisfaction rates of 98.3% and 97.2% respectively; The "application" and "payment" services also received 95.9% and 95.4% recognition, respectively. In order to reduce the inconvenience caused to users due to retroactive or overdue payments, or even penalties, Far Eastern Electronic Toll Collection continues to launch innovative services, encouraging pedestrians and corporate customers to apply for eTag and enabling automatic stored value function to enhance driving convenience and service experience.#
