FET won the 9 prizes of "Customer Sservice Excellence Award" in 2020
Far EasTone telecommunication / Jiang guofen
On October 13, the customer service quality of FET was affirmed by the "Customer Service Excellence Award" held by the customer service association of Taiwan. In total, it won two group awards "best customer experience enterprise" and "best customer service system application enterprise". At the same time, it won three team awards "best customer service team", "best service innovation team" and "best customer service telemarketing team" and individual awards "best customer service center director", "best customer service star" and two "best on site management star", showing outstanding performance; FET’s subsidiary Yuanxin Co., Ltd. also won the group award "best customer service contractor"!
Zheng Zhiheng, executive vice president of FET channel management business group, said: "in the face of the rapidly changing telecommunications environment, FET is committed to providing full channel customer service, leading the industry to operate business of frequent customers. It takes customers as the center, integrates physical and virtual channels from inside to outside, and creates a service platform with AI data as the core. Through each contact with customer, it can accumulate a large number of consumer data to understand customer habits, predict customer demand, improve service efficiency to enhance the service competitiveness of staff and brand market share. These achievements has also enabled FET the only telecom operator to obtain the SGS Qualicert service certification for 14 consecutive years, and become the first telecom operator in Asia who has continuously passed ISO 18295:2017 customer service center management certification.