Oriental Securities Corporation's sustainable temperature service

        In the era of rapid evolution of digital technology, financial services are no longer just cold trading tools, but daily experiences closely connected to life. For the securities industry, how to further respond to customers' expectations for "trust" and "understanding" in addition to efficiency and safety has become the key to being chosen in the long run. Oriental Securities Corporation takes "temperature service" as its core concept, gradually outlining a smart financial path that combines technological rationality and human warmth from digital transformation and cross industry integration to fair hospitality, accompanying customers towards a sustainable future.

        The digital wave has turned investment behavior into a new look of customer demand

                The popularity of artificial intelligence, cloud computing, blockchain, and mobile devices has profoundly changed the way investors interact with financial services. In the past, the model of relying on counters and manual consultation has gradually shifted towards online operations and real-time information as the core. Through mobile apps or online platforms, account opening, order placement, asset and market information inquiry can be completed without being limited by time and location.

        For modern investors, speed, convenience, and flexibility have become the basic thresholds, and the ability to provide intelligent services that meet individual needs has become the key to differentiation. Investors with different risk attributes, investment goals, and asset sizes hope to receive information and advice that is more closely related to their own situation, rather than a standardized broadcast that applies uniformly. Smart technology is an important bridge that brings financial services closer to personal life.

        Gradual upgrade of digital services makes investment more relaxed

        In terms of digital strategy, Oriental Securities Corporation adopts a phased and continuous optimization approach, steadily upgrading to ensure that every change truly brings value to customers.

        One stop online account opening, making the beginning easier

        Opening an account is the first step in the investment journey. Oriental Securities Corporation continues to simplify the process and has partnered with Far Eastern International Bank to launch the "Bank Securities Same Opening" service in 2025. Customers only need to apply online once to automatically bring in their information and open securities trading accounts and bank delivery accounts simultaneously, eliminating the tedious process of duplicate filling.

                This cross institutional and group integrated service design not only saves time, but also significantly reduces the psychological pressure of beginners facing financial processes. In the future, online applications for credit, futures accounts, and unrestricted loan applications will also be opened, allowing investment to truly start at any time.

        Cross industry cooperation to create a stable and professional trading platform

        In the fiercely competitive digital finance market, Oriental Securities Corporation has chosen to replace individual efforts with open cooperation, quickly importing mature technologies through cross industry partners, shortening development time, while ensuring system stability and user experience.

        1. Oriental Petrochemical (Taiwan) e-Index Profit: Oriental Securities Corporation has partnered with the highly popular "Three Bamboo Stock Market" to not only reach a wide range of investment groups and enhance brand visibility through Three Bamboo's platform, but also provide customers with a smooth one-stop experience from market information to entrusted orders.

        2. Oriental Petrochemical (Taiwan) New Gold Earn and New Web Platform: Starting from August 2025, Oriental Securities Corporation's computerized trading platform will be fully replaced with the system of the mainstream market manufacturer "Jiashi Information". This not only strengthens the stability and security level of the system, but also introduces multiple professional viewing functions to assist investors in more accurately grasping market trends.

        In 2026, the company plans to launch advanced tools such as "Lightning Order", "Cloud Smart Order", and "XQ Trade". Experienced investors can combine data analysis and program trading to achieve a smarter and more rational investment process from market observation, stock selection to order placement.

        Close the gap between enterprises and promote joint sales, allowing financial management to naturally integrate into daily life

        Under the strong resources of financial holding securities firms, Oriental Securities Corporation, as an independent securities firm, makes good use of Far Eastern Group's diverse territory and adopts a "ecosystem synergy" strategy. Through affiliated enterprises such as Far Eastern International Bank, Far Eastern International Bank Leasing, and FE SOGO Department stores, it jointly markets and mutually benefits across industries, creating stable and scalable brokerage business momentum.

        Painless financial management tailored for the younger generation

        For the younger generation, Oriental Securities Corporation not only offers attractive commission discounts, but also actively promotes automated investment services for "regular fixed amount business". Investors only need NTD 1000 per month to set up investment plans online, and through time diversification and long-term holding, reduce the psychological pressure caused by market fluctuations. Investment is no longer synonymous with high thresholds or high risks, but rather a stable and cumulative choice for the future.

        Developing new business models and practicing inclusive finance

        Oriental Securities Corporation continues to draw insights from customer behavior and market trends, considering more possibilities for wealth management services in future life scenarios. The company is exploring a closer connection between consumption and investment, hoping to integrate investment behavior into daily consumption paths through resource integration with the group ecosystem, and guide customers' understanding and participation in financial management, in order to practice inclusive finance.

                Fair hospitality is the most stable cornerstone of sustainability

        Technology can improve efficiency, while institutions can safeguard trust. Oriental Securities Corporation has always regarded "fair hospitality" as the core of corporate sustainability, with layers of scrutiny from system design, risk control to frontline services.

        Multi level risk management and security protection

        In terms of market and credit risk management, when market volatility intensifies or there are significant changes in the environment, salespersons will actively care about the current status of customer assets, timely remind risks, and assist investors in asset allocation at a more stable pace. At the same time, the company will set differentiated credit limits (such as margin trading and securities lending limits) based on customers' assets and credit ratings to avoid excessive risk-taking.

        In terms of security and compliance, we have fully implemented multiple verification mechanisms and obtained ISO 27001 certification to ensure that transactions and personal data protection comply with international standards.

        Caring for digital vulnerabilities and anti fraud actions

        Oriental Securities Corporation also attaches great importance to the care of digitally disadvantaged groups. Through the physical care of the "Friendly Service Counter" and the "full website accessibility", the elderly and people with disabilities can easily access investment related information, eliminate digital gaps, and truly achieve financial friendly services. At the same time, in response to frequent fraud cases, the company actively holds anti fraud propaganda lectures and uses various channels such as email, official website, and Facebook to share the latest fraud patterns and enhance customers' self-protection awareness.

        Thanks to its continuous improvement in fair hospitality practices, Oriental Securities Corporation was awarded the "Best Progress Award" in the 2025 Financial Supervisory Commission Fair Hospitality Evaluation and has been recognized by the Stock Exchange's "Anti Fraud Evaluation" for two consecutive years. This honor comes from a commitment to every customer.

                Advancing towards a new future of smart finance with sustainability as the guiding principle

        Standing at a new starting point of smart finance, Oriental Securities Corporation firmly believes that smart services are not just a stack of technology, but an evolution of operational models. In the future, generative AI and intelligent assistants will become important driving forces, providing real-time analysis of market dynamics and customer needs, and offering more accurate and reliable investment support.

        Faced with the coexistence of market risks and security challenges, Oriental Securities Corporation will continue to evaluate and introduce appropriate smart applications through prudent governance combined with sustainable thinking, provide customers with innovative and secure cross generational high-quality financial service experiences, and combine Far Eastern Group resources to expand the influence of inclusive finance and anti fraud actions, firmly moving towards the goal of being the "best financial partner for customers".

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