Far EasTone Telecommunications, city's super, FE SOGO Department stores, and A. Mart won 2 gold, 1 silver, and 3 individual awards in the "The Best Service In Taiwan"

        The "Taiwan Service Industry Grand Review", known as the Service Industry Oscar, announced its award list on July 4th. Far EasTone Telecommunications and City's Super respectively won the "Gold Medal" for telecommunications channels and the "Gold Medal" for chain supermarkets, becoming the only company in Taiwan with 12 consecutive winners and the only one in the industry with 9 consecutive winners; FE SOGO Department stores have also won the "Silver Medal" award in department store shopping centers. In addition, three colleagues, Xie Tingyu from Far EasTone Telecommunications, Huang Liting from FE SOGO Department stores, and Lin Zhihong from A.Mart's Jingmei store, were recognized by mystery customers for their professional and friendly attitude and won the "Service Elite Award".

        Far EasTone Telecommunications adheres to the concept of "providing consumers with convenient, fast, and Omnichannel services without breakpoints", provides "the best service" through physical stores and digital services, and designs multiple channels such as text customer service, smart Emma, and Xin Life APP to help customers quickly find solutions, and also allows front-line store staff to focus on serving other problems, greatly improving customer experience.

        City 'super is working together with local small farmers to practice sustainable co prosperity, and combining brands to promote life proposal experience activities. At the same time, through communities, e-commerce, and delivery platforms, we will create a new OMO business model. In the future, we will continue to start from three aspects: E (Environment Experience), P (Product Quality), and S (Service Innovation), conveying the "crafting a better lifestyle" exquisite new form of life, Provide more comprehensive services.

        In addition, the jury also highly affirmed the service level of the staff of Far Eastern Group affiliated enterprise. Huang Liting of FE SOGO Department stores actively assisted the staff to complete the services that customers may need in advance, demonstrated deep Empathy in the face of complaints, and immediately informed the supervisor of inspection. The service was exquisite; A. Lin Zhihong from the Home Appliance Department of Mart Jingmei Store patiently answered numerous questions from mysterious customers with a friendly attitude, clearly explaining how to operate the membership app and provide a good consumer experience; Far EasTone Telecommunications, Banqiao Prefecture's directly operated store, Xie Tingyu, provided customized solutions, and with thoughtful care, the above three exemplary models won three "Service Pioneer Awards" for the group.

        The "Taiwan Service Industry Review" hosted by Commercial Times has entered its 12th year this year. During the process, a professional mystery guest team was commissioned to conduct in-depth frontline inspections, and the evaluation process was also verified by the international verification and public trust unit SGS, making it one of the most credible service industry evaluations in Taiwan.

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