Far EasTone Telecommunications Smart Empowerment Debug for Your Life

        Have you ever thought about other possibilities in life in the face of these nightmarish scenes, such as enduring physical discomfort and queuing to and from the hospital for medical treatment, being stuck in the traffic signal stall, encountering ever-changing fraud attacks, and various security crises such as theft and injury? This episode of "Cover Story" introduces you to a series of smart application services launched by Far EasTone Telecommunications, and how 5G "Big Data+AI+IoT" (Big Data, Artificial Intelligence, Internet of Things (IoT)) has changed our lives?

        What does your imagined smart life look like?

                On the morning of the workday, there was a sudden power outage, and Xiaoli, who was preparing to go out to work, couldn't help but worry that the originally busy traffic would become even more congested after the traffic lights stopped working? Unexpectedly, after leaving the house, the traffic flow was no different from usual. The original traffic signal used a continuous power system, which could still operate normally even if there was a power outage. When waiting for the traffic lights, Xiaoli saw the patrol car ahead. She remembered seeing on the news that a 5G smart patrol car equipped with an AI license plate recognition system had recently appeared, which could automatically detect suspicious vehicles while moving. As a result, many stolen car cases were discovered.

        Shortly after arriving at the company, Xiaoli received a text message informing her that she had won the prize and needed to click on the link to claim the prize. Surprised, she clicked on the link but suddenly saw words such as "The webpage you linked to is suspected to be involved in fraud. To prevent the public from being deceived, the analysis has been stopped." She suddenly realized that it was a text message fraud. Fortunately, the telecommunications company corrected the fraudulent webpage through AI and helped her secure her personal assets and wallet.

        After lunch, Xiaoli suddenly felt some discomfort in her eyes. She immediately opened the smart medical app on her phone and made an appointment with a nearby community eye clinic. After the initial examination, the doctor decided to conduct a more in-depth fundus screening and contacted a specialist at the medical center for visual consultation. Successfully completed the fundus photography, and the images immediately appeared on both sides' screens. After discussion, the doctors suggested that Xiaoli go to the medical center for further treatment and make an appointment for her to visit the ophthalmology department at the medical center the next day.

        The above scenes are not the plot of science fiction novels, but rather practical intelligent applications that firmly safeguard people's health, property, and safety through technologies such as 5G, IoT, and cloud services. One of the main contributors behind the scenes is Far EasTone Telecommunications, which has strong communication technology.

        Traffic signals are constantly electrified to ensure driving safety

                In recent years, power outages have been frequent, with over 8000 regional power outages occurring in 2022. In particular, the large-scale power outage at the Kaohsiung Xingda Power Plant in March was an unforgettable nightmare for many people. Zhang Wenjin, Senior Vice President, recalled, "At that time, we happened to visit the Kaohsiung City Police Station. Due to a power outage, traffic signals were completely suspended, and the director could only ask police officers to assist in maintaining order. However, if the power outage lasted too long, police officers would stand at the intersection at night and lack lighting assistance, which could easily lead to danger

        This experience has become an opportunity for Far EasTone Telecommunications to develop a continuous power outage system for traffic signals. "We hope to build a stable system that can operate normally regardless of instantaneous power outages or prolonged power outages, and the key lies in the traffic signal boxes at each intersection," explained Zhang Senior Vice President, In these boxes, in addition to the power supply, there are buttons that control the conversion of light signals. In recent years, some counties and cities have gradually networked the light signal control system. Our job is to establish the resilience of the network and power supply system, and maintain the operation of the monitoring platform and light signals

        This task may seem easy, but the devil is in the details. The team found that adding or horizontally expanding a box to add power for equipment can easily increase the risk of pedestrian collision. In addition, even if there is a backup power supply, it is necessary to prepare batteries that can be quickly replaced to ensure power supply in the event of a prolonged power outage.

        To this end, Far EasTone Telecommunications proposed a solution for a "box on+exchange" continuous power system, which overlays a small box on the original signal box to avoid occupying pedestrian space in a three-dimensional increase. The two smart batteries placed in the box adopt a parallel design. When one battery is replaced, the other battery can still maintain power supply. Once power is restored, the battery will automatically recharge, To prepare for unexpected needs; In addition, to prevent prolonged power outages, Far EasTone Telecommunications also provides mobile smart swappable electric vehicles, making it convenient for duty personnel to replace batteries. Through the monitoring and management platform developed by the team, it is also possible to instantly view battery status, mains power input status, and report abnormal battery status. It is worth mentioning that this system uses Gogoro regenerative smart batteries. According to the analysis of Zhang Senior Vice President, "Due to the requirement for battery charging and discharging capacity to be higher than 80% for automotive power batteries, a large number of retired batteries are inevitably generated every year. Applying them to energy storage not only has a high safety factor, but also can extend the service life and reduce environmental pollution caused by new batteries, which can be said to be multiple in one go." Therefore, in addition to Gogoro, the team has also successively collaborated with manufacturers such as Guangyang to implement environmental sustainability The spirit of recycled economy.

        At the initial stage, the Far EasTone Telecommunication traffic signal system was piloted at the Zhongxiao and Songshan intersections in Taipei City. During this period, it experienced power anomaly and power failure tests, and could play a role in time. In the second phase, it was tested at the intersection of Dunhua North Road and Changchun, where the traffic conditions were more complex, and passed the power failure test of the competent authorities for up to four hours, as well as the tests of earthquakes, rainstorm and other natural disasters. In line with the municipal construction plan, the construction of 187 important intersections in Taipei City will be completed in sequence this year. In the future, more counties and cities will also be stationed to help build the power supply resilience of smart cities.

        Smart patrol connects with a secure protective net

                I believe many people have found that the network and telecommunications services of mobile phones are suddenly unstable at large gatherings. In fact, although the construction of base stations in metropolitan areas has become very popular, as long as the regional population is excessively dense and everyone uses the network at the same time, it may still cause system congestion. Especially recently, Kaohsiung has become a popular choice for activities such as New Year's Eve and concerts, which also hides hidden security concerns.

        To this end, Far EasTone Telecommunications proposed to the Kaohsiung City Police Department to use 5G SA (independent networking) and network slicing, combined with starlight level night vision camera lenses, dedicated vehicle regulations host, and AI license plate recognition system, to create a 5G smart patrol vehicle. In the initial stage, the New Bay Area of Asia was used as a demonstration site, and it was first piloted on two police cars. Introduction by Senior Vice President Zhang Wenjin, Due to independent networking and network slicing, a portion of the bandwidth can be locked onto specific applications without being affected by the surrounding network bandwidth. In the event of a large-scale event or emergency, the on-site situation can be quickly transmitted back to the command center through the higher-order camera on the car. As for ordinary times, it can be used as a patrol vehicle shuttling through streets and alleys, using the AI license plate recognition system on the car to connect the blacklist of stolen vehicles, real-time identification of stolen vehicles, and saving the need for personnel and police Increase the time for inputting license plate information and enhance the ability to perform duties What's more, the camera has a very wide shooting range, which can clearly identify various license plates on the roadside, in the forward direction, in the opposite direction, and other positions. The process takes only 2-3 seconds. Once any abnormalities are found, the car's screen immediately warns.

        After a year of verification, Far EasTone Telecommunications is confident in this world's first solution and is currently further developing mobile alarm notifications. It is also expected to collaborate with tax authorities and other institutions in the future to make the city safer and better.

        AI launch adds a powerful tool to crack down on fraud

                In addition to travel safety, it is also important to ensure the safety of property. In recent times, fraud incidents have been common and techniques have been constantly innovated, sometimes by making phone calls to obtain money through various fake identities; Sometimes sending a large number of deceptive text messages; Some even use advertisements to attract users and link to phishing websites to commit fraud, with countless victims.

        In order to assist in 'fraud', Far EasTone Telecommunications has developed an 'AI predictive fraud automatic detection system', explained Lin Jinyi Manager, Although criminal cases emerge one after another, they are actually traceable. For example, in cases of phone fraud, calls are usually made from a computer room with a fixed location, and due to a large number of calls, they are prone to being hung up, resulting in a large number of call recipients and short call lengths. The characteristic of SMS fraud is that there are also many send recipients, often impersonating delivery, government agencies, banks, and other names, and attaching website links to steal user information or install apps The team established a database of fraud characteristics based on this, trained AI models to filter out a list of suspected fraud numbers, and could analyze thousands of data per hour. Due to its outstanding results, it has also received awards and praise from the Criminal Police Department. However, Far EasTone Telecommunications is not complacent about this, Lin Manager added, Since last year, fraud groups have discovered that fixed computer rooms are easy to crack, so they have moved their hosts to mobile vehicles to avoid pursuit. We have also immediately followed up and adjusted the AI model, optimized system settings, increased scanning frequency, continuously analyzed the latest fraud techniques, updated keywords, and displayed overseas call numbers as'+country code ' Remind users to pay attention and work together with police and government units to combat crime. Currently, on average, 95000 fraudulent calls, 124000 text messages, and 2400 malicious websites have been successfully blocked every month

        In addition, in view of the increasing dependence of the public on the internet, which may accidentally trap phishing websites and malicious programs, Far EasTone Telecommunications has collaborated with international security company Allot to launch the "Far EasTone Telecommunications Guardian Network", which includes two major services: "Children's Mind Guardian" and "Anti Hacker Mind Guardian". It does not require the installation of an app and can update the virus database in real-time, blocking threats from the network end, As of now, the number of subscribed users has exceeded 400000, and the cumulative number of security detections has reached 25 billion.

        In addition to protecting the users of telecommunications customers, Far EasTone Telecommunications also spares no effort in maintaining the information security of online shopping customers. FriDay Shopping launched the "Telephone Hidden Code" service earlier this year, which encodes the recipient's phone number. In other words, during the process of product delivery, delivery personnel can only contact customers through virtual door numbers, further protecting customer privacy.

        Replacing the Road with the Internet, No Distance for Care

        The integration of the medical system is already a matter of great concern for Far EasTone Telecommunications. In the past, patients could only go to the hospital for medical treatment. After the launch of 5G, the characteristics of high-speed, low latency, and Dalian connectivity have brought dawn to long-distance diagnosis and treatment services. "Chen Guozheng Senior Manager pointed out.

        Although all telecom operators have 5G technology, achieving long-distance healthcare is not easy. Firstly, doctors must be able to clearly see the symptoms and complete information from the far end in order to complete diagnosis and treatment. Far EasTone Telecommunications integrates the latest cloud service model and telecommunications technology, providing a full HD high-definition and delay free experience, becoming the first landing service recognized by the medical industry in Taiwan. Secondly, the diagnosis and treatment process involves information exchange between multiple medical institutions, and the issue of information security is particularly important. Far EasTone Telecommunications is committed to the highest standards of information security management. It is not only the first enterprise in Taiwan to obtain HIPAA certification under the United States International Electronic Medical Record Management Regulations, but also the first enterprise to successfully integrate registration, consultation, inspection reports, and other processes to maintain the continuity of clinical processes and information. It has won the "2021 National Medical Quality Award - Industry Application Group Bronze Award", leaving competitors behind.

                Taking advantage of the above advantages, Far EasTone Telecommunications' remote diagnosis and treatment services are being carried out in the rural areas of Taitung, as well as outlying islands such as Lanyu and Green Island, which are the most lacking in physician resources. Chen Senior Manager provides detailed information, We have gradually advanced from basic specialized services in ophthalmology, dentistry, dermatology, otolaryngology, and other facial features to higher level examinations in cardiology, neurology, gastroenterology, and thoracic surgery. Currently, we have cooperated with a total of 22 hospitals and 30 health clinics, and served over 8000 people in the rural areas. If we include the number of people using video consultations during the epidemic, the volume will be even larger. Taking Far Eastern Memorial Hospital as an example During this period, 27 specialized outpatient clinics were opened, and video consultation services reached 23000 people

        Interestingly, the original intention of promoting remote diagnosis and treatment was only to save people's medical costs. However, from the sustainable effects data analyzed by KPMG, it was found that this move has jointly improved the efficiency of medical resources in rural areas, saved the cost of doctors' round-trip support, as well as the transportation costs and lost productivity of people seeking medical treatment. Of course, it is also quite beneficial for improving air pollution and mitigating climate change. Therefore, Far EasTone Telecommunications has increased its promotion efforts and is expected to expand its services to 14 counties, cities, and 48 townships by the end of this year. By the latest next year, residents of mountainous and outlying islands will fully enjoy high-quality remote medical care. Moreover, in line with the upcoming relaxation of some restrictions under the "Communication Diagnosis and Treatment Measures" this year, Far EasTone Telecommunications also plans to promote Telemedicine 2.0, hoping to bring medical care resources into the community and at home to take care of long-term care and chronic patients. In the future, people will be able to connect medical institutions through video at home, easily accessing services such as video clinics, remote health consultation and care, and home rehabilitation care after discharge. Far EasTone Telecommunications is ready, and once regulations are passed, we can further enhance the capacity, integration, and accessibility of medical care. "Chen Senior Manager confidently announced.

        As a leader in Taiwan's telecommunications and digital services, Far EasTone Telecommunications is fully committed to developing the software and hardware construction required for various smart cities. In addition to the aforementioned projects, more 5G "Big Data+AI+IoT" application services are gradually being introduced and constantly iterated and upgraded, making life more convenient, safe, and warm. Are you ready to enjoy a smarter future?

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