Far EasTone telecommunications, the biggest winner in the telecommunications industry, won 18 awards of "CSEA excellent customer service award"

        On December 17, 2021, far EasTone telecommunications was awarded "best customer experience" by TCCDA and "best service innovation enterprise", "best customer service system application enterprise", "best customer service telemarketing team", "best customer service system technology team", "best intelligent system technology team" by the association "Best customer service training team" and other awards. In addition, 10 colleagues including "best customer service star", "best customer service marketing star", "best customer service system management director", "best on-site management star" and "best customer service training star" won the individual awards, with a total of 18 awards, making them the most award-winning operators in the telecommunications industry in 2021.

        Far EasTone telecommunications leads the industry in creating consistent all channel customer service, provides users with convenient service experience through multiple channels, adheres to the service concept of "heart to heart", understands customer needs and creates differentiated services. Far EasTone telecommunications also believes in the basic skills of service and plans five service axes. Through standardization and technological tools, customers can get a warm feeling like relatives and friends, whether through physical, telephone or online consultation on the official website. Far EasTone telecommunications firmly believes that service can touch people's hearts only by "caring" for customers as their families and putting themselves in the customer's shoes!

        Under the severe test of the epidemic this year, far EasTone telecommunications store colleagues stick to their posts and provide uninterrupted high-quality services! The whole channel customer service system designs five customer service situations based on the customer journey, including exploration, purchase, realization, service and support, renewal and sharing. Then the system module is planned according to the situation, so that customers can have a refined service experience in each channel. Facing the rapidly changing environment, far EasTone telecommunications designs customer experience in a friendly way through every customer contact. It has become the only enterprise in the telecommunications industry that has passed the SGS qualicert service certification for 14 consecutive years, and has become the first telecommunications operator in Asia that has continuously passed the ISO 18295: 2017 customer service center management certification, Leading the industry to create a full range of customer service with "personality and temperature", from care (traditional customer service) to caring (active care), overturn the customer service operation mode and create good results.

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