商用英文书信　您写对了吗？

　　您在工作中经常需要撰写英文电子邮件吗？您面临的挑战是什么？本期将为您介绍一些常用的句型，让您的电子邮件看起来更简洁有力。

Sample Dialogue（情境范例）

　　Gary需要统整专案计画书，寄送给相关部门，却对邮件中应该如何称唿、开场、结语词、文法感到困惑，于是向Sabrina请教。

Gary：The game plan is ready to be sent. I’m planning to send it to you and Mark today. Should I cc Mr. Peterson (the head of department)? What should I do to fill every one in regarding the progress of the project?（我已经完成专案企画书，预计今天寄给您与Mark。需要寄送副本给部门主管Mr. Peterson吗？我应该如何同步更新专案进度讯息给各部门？）

　　以下是Gary预计发出的email内容——

Sabrina：Sending an email is an efficient way to keep all parties updated. However, there is some related etiquette you should be aware of before you send an email. If there are only two recipients then you should address them by name in the email instead of using the term "both".  （透过email传递与更新讯息让大家周知是很好的方式之一，只不过在发出email之前，应注意商用书信往来的礼仪。若收信者仅有两位，建议收信者的名字应该出现于email中，尽量不要用both取代称唿。）

　　I would also recommend that you use a standard greeting instead of "Good morning". If the recipients are located in a different time zone(s) or the email reaches the recipients at a different time, then "Good morning" would not be appropriate.（同时我也建议你使用常见的Greeting作为书信开头，尽量避免使用Good morning。若是收信者在不同的国家或时区，或是收信者并非在上午开启信件，那么Good morning就会显得很不恰当。）

　　Lastly, sending a carbon copy to Mr. Peterson is a must; we should always keep the department head updated of our progress. You should pay more attention to your tone and level of formality. A neutral tone could be used in both internal and external settings. I hope the edited version below can be useful for you.（最后，寄送信件副本给部门主管是必须的，我们应该随时让部门主管了解最新工作进度。你应该更加留意拿捏商用书信的语气和形式。不论对内或对外，都应该使用中性语调。希望下面的修正版本对你有所帮助。）

　　您发现Gary在商用书信的口吻上犯了什么错误吗？下一期月刊中，将为您介绍Sabrina建议的版本，以及不可不知的商用书信礼仪。

＊备註：CC = Carbon Copy副本；BCC = Blind Carbon Copy密件副本

以上英文教学由EIE美语提供，英文课程谘询请洽：EIE Institute Belle Yin（Tel: (02) 8773-6828 Ext. 368；Email: belle@eie.com.tw）

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