Far Eastern Electronic Toll Collection won the Oscar of Chain Service Industry-the Only Winner of Public Transport Industry

        The Far Eastern Electronic Toll Collection, sponsored by Taiwan Chain and Franchise Association (TCFA), won the award on December 5. Five shopkeepers were selected as excellent shopkeepers. In addition, Chen Yanjie, from Xihumen City, won the award because of the high evaluation of mysterious customers. Far Eastern Electronic Toll Collection's "Five-Heart" service has been confirmed by the only outstanding store manager in a public transport chain.

        Taiwan Chain & Franchise Association said that in 2018, a total of 298 excellent store managers of 40 well-known chain enterprises passed the qualification examination and received public praise. 210 of them challenged the chain industry Oscar Award "Outstanding Shop Manager" and accepted the test of many competition checkpoints. After six months of fierce battle, 44 of them were elected as Outstanding Shop Manager, with the election rate of about 20%.

        Far Eastern Electronic Toll Collection said that in recent years, apart from rebuilding the image of the market, people in the market have changed into new clothes. The service is more focused on "human nature", providing "five-heart" services including innovation, sincerity, sincerity, enthusiasm and empathy. In addition to responding positively to public welfare, children from disadvantaged families in the family support center are invited to participate in Far Eastern E. Selectronic Toll Collection Shop Manager Activity, Sunshine Social Welfare Foundation Facial Equal Rights Fund-raising, more investment in the local public welfare, such as clean beach, blood donation and care for the elderly living alone, so as to make public welfare action more grounded.

        Far Eastern Electronic Toll Collection, unlike telecommunications, household goods, tourism and convenience stores, provides electronic toll collection services on expressways for more than 7 million pedestrians across Taiwan. In addition to providing professional and intimate services such as ETC inquiry, storage, trading and alteration, marketers should also assist in the installation of eTag, which can be said to be "Nengwen Nengwu". "

        The first Far Eastern Electronic Toll Collection has won a total of 1 outstanding store manager and 5 excellent storekeepers. Chen Yanjie, who has been awarded outstanding store manager in West Lake Gate Market, has been serving in Far Eastern Electronic Toll Collection for 11 years. Highly appraised and outstanding. In addition, colleagues awarded outstanding storekeepers include Liu Jinyang of Dongshanmen City, Liang Yuqi of Rendemen City, Wen Zhixiang of Shidingmen City, Chen Yawen of Hukoumen City and Wu Jialing of Taichung City Gate City.

        Far Eastern Electronic Toll Collection continues to improve its service quality. Customer satisfaction has reached 94% for two consecutive years. It has passed international professional service certification including SGS Qualicert, ISO 9001, ISO 27001, ISO 10002, BS 10012, and has also imported electronic signatures. In addition to the annual reduction of 550,000 A4 paper, customer data transmission is safer and service efficiency has been greatly improved. Far Eastern Electronic Toll Collection upholds the service concepts and spirit of "mobility", "integrity", "innovation" and "customer-oriented". In winter, it will offer ginger tea, carnations on Mother's Day, and candy on Halloween, so that passers-by can blend into a warm and happy atmosphere. Looking forward to the future, Far Eastern Electronic Toll Collection will continue to provide customers with amazing and high-quality service. Always think about one more step for customers!