08.2019 Cover Story
Far Eastern Plaza Hotel, Taipei Enriches Your Journey with Innovation Experience
Far Eastern Group Monthly / Editorial Room Interview with reorganize


Spatial Reengineering and Better Service
The vigorous development of Taiwan's hotel industry not only highlights the fierce competition in the market, but also means that Taiwan has abundant tourism resources and potential consumption power. General Manager Randy Zupanski is deeply confident in Taiwan's hotel industry. "Taiwan's diverse and distinctive local culture, especially food, natural scenery and strong human touch own great advantages in Asian cities."
However, whether the environment is good or bad, the hotel itself is in vain if it does not continuously improve its service and customer experience. Therefore, Far Eastern Plaza Hotel, Taipei's first innovation to celebrate its 25th anniversary, is a brand new banquet hall that integrates technology and art. General Manager Randy Zupanski reveals, "In order to promote the vitality of wedding banquets and social markets, and to upgrade the specifications of International Conference venues, the hotel will launch a completely new modified banquet hall by the end of September. The banquet hall will combine contemporary design with the exquisite and elegant artistic style of the Song Dynasty, elevates the spacious space without beams and pillars with the most advanced LED screen projection systems. It will be the largest built-in giant screen of the five-star hotel in Taipei which is suitable for various types of performances, activities, conferences and wedding banquets. "
Not only is the banquet hall greatly renovated, but visitors must also feel a strong artistic atmosphere when they are walking at the hotel lobby. Originally, in order to let more international tourists can appreciate Taiwanese art, the hotel regularly exhibited Taiwanese artists' works in the hall. Recently, thanks to Father's Day, two works of sculptor Huang Bairen, “Father and Son” and “the proud son of Heaven”, will be exhibited before the end of August. It is hoped that customers can enjoy the baptism of art while staying and dining in the hotel.

With the vigorous development of science and technology, hotel services must keep pace with the times. The Group has launched a mobile application that allows booking to be settled by clicking. "It is very convenient to check the preferential information, make a direct reservation, become a VIP Club member or exchange incentive points through APP, and it can be used to share interesting travelling stories and get some travel tips." In the future, General Manager Randy Zupanski plans to introduce artificial intelligent customer service to realize the synchronization of service.
Public welfare cohesion and warm hearted lodging
Far Eastern Plaza Hotel, Taipei has been in Taiwan for 25 years. In addition to striving to improve the quality of service, it has spared no effort in caring for humanity and the environment. Every year, cohesion of public welfare forces are gathered bit by bit through various public welfare activities, such as the height-climbing activity which is in response to Global Wellness Day in June every year. Members of the hotel fitness club, guests, community fans and hotel staff are called on to start from the first floor of Dunnan Square and go directly to the side of the top pool of the hotel (43rd floor). The registration fee and the loving lottery tickets sold in the event will be donated to the International Children's Village to help children grow up.
In addition, the hotel also exerts its strength and influence. Last year, the hotel joined hands with the international fashion media Marie Claire for the first time to organize the wedding dress design competition "Final Battle on the Dress Stage - Where is My Perfect Wedding Dress", hoping to cultivate Taiwan's new designers. This year, the theme of "Happy Movement under the Star" attracted nearly 200 new designers and students major in fashion design to sign up for the dream. General Manager Randy Zupanski predicted that "the final will be held in the grand banquet hall on October 3, which will incorporate acousto-optic equipment with the latest technology, aesthetic space with style of the Song Dynasty and the fashionable tailored dressed. It will be absolutely fantastic"

Go to the hotel only once can’t take part in all the wonderful activities
Continuous progress and innovation is nothing more than the hope that customers will enjoy themselves when they visit the hotel. In response to the diversification of modern people's travel styles and preferences, Far Eastern Plaza Hotel, Taipei is becoming more and more plentiful in activities and service planning. "For example, free shuttle buses are provided from 9:00 a.m. to 10:00 p.m. every day with multiple shifts and routes, the stops includes famous tourist attractions in Taipei, financial business circles, Taipei International Convention Center, Taipei Nangang Exhibition Center, etc. It can meet the needs of both tourists and businessmen, and is highly praised”. General Manager Randy Zupanski introduced.



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