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08.2019 Cover Story

Far Eastern Plaza Hotel, Taipei Enriches Your Journey with Innovation Experience

Far Eastern Group Monthly / Editorial Room Interview with reorganize
        It is known to all that Taiwan's hotel industry is oversupply. Nevertheless, local and international hotels are still expanding new stores. Since last year, new and soon- to-open hotels are over ten. In order to let the new hotels not first to enjoy the fame, Far Eastern Plaza Hotel, Taipei which is about to enter its 25th anniversary continues to attracts the customers’ attention with new topics and new interior decoration. In this issue, Randy Zupanski, who has just been promoted to the Regional General Manager was invited to introduce the hotel's unforgettable and exquisite service in cover story.

Spatial Reengineering and Better Service
The vigorous development of Taiwan's hotel industry not only highlights the fierce competition in the market, but also means that Taiwan has abundant tourism resources and potential consumption power. General Manager Randy Zupanski is deeply confident in Taiwan's hotel industry. "Taiwan's diverse and distinctive local culture, especially food, natural scenery and strong human touch own great advantages in Asian cities."

However, whether the environment is good or bad, the hotel itself is in vain if it does not continuously improve its service and customer experience. Therefore, Far Eastern Plaza Hotel, Taipei's first innovation to celebrate its 25th anniversary, is a brand new banquet hall that integrates technology and art. General Manager Randy Zupanski reveals, "In order to promote the vitality of wedding banquets and social markets, and to upgrade the specifications of International Conference venues, the hotel will launch a completely new modified banquet hall by the end of September. The banquet hall will combine contemporary design with the exquisite and elegant artistic style of the Song Dynasty, elevates the spacious space without beams and pillars with the most advanced LED screen projection systems. It will be the largest built-in giant screen of the five-star hotel in Taipei which is suitable for various types of performances, activities, conferences and wedding banquets. "

Not only is the banquet hall greatly renovated, but visitors must also feel a strong artistic atmosphere when they are walking at the hotel lobby. Originally, in order to let more international tourists can appreciate Taiwanese art, the hotel regularly exhibited Taiwanese artists' works in the hall. Recently, thanks to Father's Day, two works of sculptor Huang Bairen, “Father and Son” and “the proud son of Heaven”, will be exhibited before the end of August. It is hoped that customers can enjoy the baptism of art while staying and dining in the hotel.

        As for the catering sector, the hotel has continued to add new blood to increase its competitiveness. "In addition to being led by the chief executive chef from Thailand, Thitisorn Amatasin , this year's new entrants include Fabio Strammiello, the Italian chef of Marco Polo Restaurant, and Norihisa Maeda from the Japanese restaurant ibuki. They have all worked at famous Michelin restaurants around the world for many years and will inject new vitality into hotel catering in the future. "General Manager Randy Zupanski is confident about the catering team that gathers the international elite.

With the vigorous development of science and technology, hotel services must keep pace with the times. The Group has launched a mobile application that allows booking to be settled by clicking. "It is very convenient to check the preferential information, make a direct reservation, become a VIP Club member or exchange incentive points through APP, and it can be used to share interesting travelling stories and get some travel tips." In the future, General Manager Randy Zupanski plans to introduce artificial intelligent customer service to realize the synchronization of service.
Public welfare cohesion and warm hearted lodging
Far Eastern Plaza Hotel, Taipei has been in Taiwan for 25 years. In addition to striving to improve the quality of service, it has spared no effort in caring for humanity and the environment. Every year, cohesion of public welfare forces are gathered bit by bit through various public welfare activities, such as the height-climbing activity which is in response to Global Wellness Day in June every year. Members of the hotel fitness club, guests, community fans and hotel staff are called on to start from the first floor of Dunnan Square and go directly to the side of the top pool of the hotel (43rd floor). The registration fee and the loving lottery tickets sold in the event will be donated to the International Children's Village to help children grow up.

In addition, the hotel also exerts its strength and influence. Last year, the hotel joined hands with the international fashion media Marie Claire for the first time to organize the wedding dress design competition "Final Battle on the Dress Stage - Where is My Perfect Wedding Dress", hoping to cultivate Taiwan's new designers. This year, the theme of "Happy Movement under the Star" attracted nearly 200 new designers and students major in fashion design to sign up for the dream. General Manager Randy Zupanski predicted that "the final will be held in the grand banquet hall on October 3, which will incorporate acousto-optic equipment with the latest technology, aesthetic space with style of the Song Dynasty and the fashionable tailored dressed. It will be absolutely fantastic"

        In terms of caring for the nature, Far Eastern Plaza Hotel, Taipei which attaches importance to environmental ecology cooperate s with Miaoli Baiyunying Farm to introduce natural honey produced by hotels by adopting honeycombs, implement bee conservation and the process of zero pollution production, and offer rich choices of drinks in restaurants and lounges of hotels. Not only that, the hotel is also very concerned about the local endangered species of animals. In particular, the conservation of black bears in Taiwan is listed as one of the annual public welfare priorities. A series of public welfare commodities such as Taiwan Pineapple Crisp and Black Bear Dolls are designed to promote the concept of conservation of black bears in Taiwan to employees and guests through practical actions, and all the money will be donated to Taiwan Black Bear Conservation Association as a research and conservation fund. The hotel has also taken the lead in reducing plastic and environmental protection by replacing plastic straws with bamboo fiber straws. The plastic stirring rods used in drinks are also made of stainless steel to promote the concept of environmental protection.
Go to the hotel only once can’t take part in all the wonderful activities
Continuous progress and innovation is nothing more than the hope that customers will enjoy themselves when they visit the hotel. In response to the diversification of modern people's travel styles and preferences, Far Eastern Plaza Hotel, Taipei is becoming more and more plentiful in activities and service planning. "For example, free shuttle buses are provided from 9:00 a.m. to 10:00 p.m. every day with multiple shifts and routes, the stops includes famous tourist attractions in Taipei, financial business circles, Taipei International Convention Center, Taipei Nangang Exhibition Center, etc. It can meet the needs of both tourists and businessmen, and is highly praised”. General Manager Randy Zupanski introduced.
        In order to let the international tourists play in Taipei easily, Far Eastern Plaza Hotel, Taipei also offers a "Professionals Show you around the Night Markets" for international tourists. Hotel service staff serves as the guide to lead guests to taste local delicacies, including snacks recommended by Taipei Michelin bibendum Guide. In view of the popularity of therapeutic experience activities in recent years, Far Eastern Plaza Hotel, Taipei, which owns a professional flower house, has also invited professional Florist designers to enjoy the flourishing Jianguo Flower Market with guests and guide the production of exclusive bouquets. In addition, the hotel is full of ancient relics, absolutely worth the time to savor carefully. Therefore, a special person is assigned to guide the representative historical relics with vivid stories, so that guests can travel between ancient and modern times and feel the beauty of art.
        A series of experience activities are not enough, the hotel is constantly working with different industries to make customers feel fresh. For example, last year, tea hall and Penhaligon's, the top perfume company of the royal family, launched limited cocktail with the perfume and offered trial aroma to show the unique taste experience. In June this year, Matter of Taste (MOT), the world's most influential wine critic Robert Parker, was introduced to Taiwan for the first time since London, New York, Hong Kong and Singapore. It provides wine enthusiasts with the opportunity to explore more than 200 of the world's top wines. By the end of September, Marco Polo Lounge and fashion designer Daniel Wong also collaborated to launch the most fashionable afternoon tea, "Journey to 100 Prints", which showcased the unique aesthetic style of the designer with strong and detailed visual printing, and Yann Roumanille, the new French dessert chef of the hotel leads the team to create a fashionable and modern afternoon tea, to meet the visual and taste surprises.
        Seeing here, can't you wait to experience the wonderful activities of Far Eastern Plaza Hotel, Taipei? With the arrival of summer vacation, you may take advantage of the latest hotel discounts to create a good time for you. In terms of catering, Far Eastern Group Café cafeteria and United Airlines launched the "American barbecue party in summer" theme food before August 31st. Every day during the afternoon and dinner time, we can feast on American cuisine such as Kenyan smoked and spicy roast beef, Tomahawk steak and pork ribs, and classic American desserts. Return ticket for two people of the United Airlines from Taipei to San Francisco may be drawn during the activity. In addition, there are summer limited concessions in housing. Two nights or two rooms in honorable rooms only cost NT $12,000. You can enjoy buffet breakfast, welcoming drinks, and a variety of services. The journey is both dynamic and static, which ensures that you will have endless meaning and aftertaste.
Reservation Line: (8862) 7711-2080; Reservation Line: (8862) 2376-3266
www.shangri-la.com/taipei
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