Far EasTone Telecommunication was affirmed by the "Taiwan Service Evaluation" of the Business Times

        Far EasTone Telecommunication won the Gold Prize for Telecom Services in the Business Times "Taiwan Service Review" again this year. It has won this honor for eight consecutive years. At the same time, Far EasTone Telecommunication is the only company in Taiwan that has won the Gold Prize for eight consecutive years which proves once again that Far EasTone Telecommunication’s comprehensive and thoughtful service is highly praised by consumers.
President of Far EasTone Telecommunication Chee Ching said: "Far EasTone Telecommunication is committed to digital innovation and transformation, not only focusing on the application of new technologies, but also attaching great importance to transformation of service. Far EasTone Telecommunication wants to put ourselves in customers’ shoes and think more and further for the customers. We hope to become the best assistant in the digital life of consumers by providing multiple and convenient customer experience through multiple channels, so as to implement the new brand spirit of "get closer and think farther". "
In the process of transformation, Far EasTone Telecommunication continuously refines its partnership with customers, expands its local operation and acquaintance management. Through frequent interaction between physical stores and acquaintances, Far EasTone Telecommunication transforms its original slogan-based service into a mode of interaction between its colleagues and customers, giving different feeling to them and meanwhile caring more about their demands and lives. Far EasTone Telecommunication cares about customers and even helps them avoid fraud. This year, in the process of assisting customers to use mobile phones in the second store of Jinhua, Tainan Far EasTone Telecommunication, staff found that customer may be swindled by the fraudulent groups, the customer gave up remittance after the staff’s persuasion. Far EasTone Telecommunication staff also assisted customers to call the police. A week later, the police personally came to the store to issue a good citizenship thank-you certificate. The mayor subsequently awarded a prize to the staff in the store. They praised the enthusiasm of the staff to protect the public from fraud. Far EasTone Telecommunication thinks that only by responding wholeheartedly to the needs of each customer can service touch people's hearts.
Executive Vice President of Management Business Group of Far EasTone Telecommunication Zheng Zhiheng attended the award ceremony and said: "Thanks for the eight years of affirmation of Business Times "Taiwan Service Review", considerate service has always been Far EasTone Telecommunication’s core to operate. We are also actively exploring leading service industries practices and focusing on customer needs. This year, Far EasTone Telecommunication provides consistent and comprehensive services from physical channels, customer service center to network market, and continuously combines with new technologies to upgrade self-service, such as the voice assistant function created by the mobile customer service App, talk to use the service and the intelligent customer service with text input, etc, and expects to give customers a different feeling of service. In the future, Far EasTone Telecommunication will continue to create a more considerate way to treat the customers than the families by "implementing services and creating touching".
Far EasTone Telecommunication's attentive service has won recognition from all walks of life. In 2019, Far EasTone Telecommunication won the Stevie Award for Technology Management, Planning and Implementation Innovation in Asia-Pacific Region. It also won the First Prize of the Five-Star Service Award of Vision Magazine. The considerate service is highly appreciated by consumers. Far EasTone Telecommunication also proves that it has never stopped practicing the "360° Service with heart".