FET President Chee Ching attended the enterprise human resources forum to share the digital transformation and impact of talent management in the telecom industry

        In response to the development of the first year of 5G, the wave of digital transformation has officially entered the “era of warring states”. In the future, there will be different situations for digital talents demand and practical skills. Far EasTone Telecommunication President Chee Ching was invited to the 2019 Enterprise Human Resources Forum jointly sponsored by the Business Times and MAYO Human Capital Inc. to talk about the impact of 5G on digital transformation and talent management. At the meeting, President Chee Ching said: "enterprise recruitment is no longer just a one-sided choice of talents according to the needs, job seekers are actually looking at enterprises in many ways. The first impression is important, the future career development is also the key!” The content of the speech resonated with more than 500 founders, second-generation successors, business decision makers and human resource practitioners from 250 different industries and companies. 

        The rise of 5G: “cross industries, cross domains, cross borders” and “Digital ability, agile thinking, understanding and communication, and international operation” are the key to talent identification in the new digital era. 

        Digital technology is advancing at a speed that has never been seen before, 5G will be for commercial purpose. The implementation of new technology will constantly change the demand and positioning of today's enterprises for talents. If enterprises want digital transformation, they should start from the change of employees' functions! In the past, Far EasTone Telecommunication has established its foundation through telecommunication services, with the global 5G being promoted, Far EasTone Telecommunication has also moved closer to digital technology services in advance. The "Big Data + AI + IOT" applications including innovative technologies such as Big Data, artificial intelligence (AI), and Internet of things (IOT) that has been proposed have entered the industries to build the substantial application of 5G. For example, Internet of Vehicles, intelligent manufacturing, intelligent medical treatment, remote control, etc.; however, with the continuous promotion and evolution of the huge demand for digital technology services, the difficulty of searching for the talents is increasing. Far EasTone Telecommunication President Chee Ching also pointed out that “talent seeking” should not only be "talent recruitment", but also "cultivation and incubation" of external job seekers and internal employees, which is the permanent solution. 

        Many enterprises began to face up to the gap between supply and demand of talents. President Chee Ching also directly offered solutions on the stage: "talents in the new digital era must be the slash, in addition to the original specialty, they must keep continuous learning. Whether they are new employees or senior employees who have accompanied us for 20 years, “cross industries, cross domains, cross borders” and “Digital ability, agile thinking, understanding and communication, and international operation” are the key. Through skills of cross industry, cross field and cross-border, no matter what the current unit and position are, it is required to have digital ability, agile thinking, understanding and communication, and international operation. In short, in the future, talents need to have the ability of digital data analysis, be able to provide their own innovation opinions and expand their own pattern in the face of different business categories in different situations, and be able to effectively understand and communicate in the face of cooperation with the colleagues and clients relationship management, and then to help enterprises connect with the world by virtue of their own international operation ability.

        "Lack of digital technology talents. Uncompetitive salary, brain drain to neighboring markets and poor cultivation of talents are three main reasons.

        According to statistics of Oxford Economic Journal, even in developed countries, the shortage of talents is still common. In Taiwan, the negative Growth rate of - 1.5% per year (this value is the annual growth rate of talent supply - annual growth rate of talent demand) makes the gap between talent supply and demand widen year by year, and the supply is always lower than the demand. President Chee Ching pointed out that the salary level of neighboring countries is much higher than that of Taiwan, which leads to brain drain. For example, in the United States with a population of more than 330 million, there are only three telecom service providers, while in Taiwan with a population of 23 million, there are five telecom operators competing for the limited market. Unreasonable market competition weakens the industrial profits, resulting in the employees' salary not equal to what they pay, which has made Taiwan's talent market more severe.

        In the face of 5G, Far EasTone Telecommunication is gradually keeping pace with the times, surpassing the role of traditional telecommunication providers and changing into a service provider. In terms of talent demand, it is not only necessary to be equipped with basic information engineering, but also to understand mechanical and electrical, civil engineering or even medical technology, so as to follow up the wave of digital transformation. For example, Far EasTone Telecommunication dispatch many employees to Vietnam to assist the weaving factory in intelligent cloth inspection recently, upgrade this type of traditional industry through 5G service, which proved again that multiple skills are necessary to provide customers with the best service. However, most enterprises are looking forward to the recruitment of competent talents, but President Chee Ching believes that "in addition to the responsibilities of enterprises, cultivation of employees in different fields is one of the keys to the smooth transformation of digital services!"

        "The dominant power of talent appointment is not in the hands of enterprises for a long time, talents will also examine the favorability of enterprises

        President Chee Ching believes that owners of the enterprises can’t have the attitude of first party and they no longer have the final say in the current recruitment market. Unlike the past, the halo of big brands has not been enough to find and retain talents, whether the enterprise has competitiveness, smooth communication channels, diversified development of the career future and the corporate culture, the sense of belonging given by colleagues, and finally the workplace concerns at psychological level and whether managers can judge another person's feelings by one's own will be the most concerned indicators for future job seekers in addition to the salary and position.

        And it's also very important for enterprises to exert collaboration! Let the team get mutual benefits and create the ultimate achievement. Taking Far EasTone Telecommunications as an example, it hopes to expand the business in the 5G era, so it launched "Next Gen young Big Data + AI + IOT Elite Program", "Big Data + AI + IOT professional new license Award", " re-upgrading of manager of new generation " and "improvement of the core knowledge of Big Data + AI + IOT, rooting in innovation" and other means to start recruitment, cultivation and training of talents, playing a key role in building a digital transformation accelerator for Far Eastern Group.