09.2020 Office Talk
Supermarket staff stick to their posts during epidemic
Far Eastern Department Store Chongqing Jiangbei store / traveler
At the end of Yihai and the spring of the year of gengzi, there was a great epidemic in Jingchu in the land of Shenzhou. All the people were terrified, and the whole country prevented the epidemic, and every family was closed. According to the requirements of government decrees, closed management is implemented in all residential communities. Each household can only go out once every three days, and one person can go out to purchase the living needs. Except for farmers' markets, supermarkets, pharmacies and pharmacies, all the other businesses are closed, and the streets are quiet.
On January 22, 2020, Chen Zhongxin, vice president of the Department Store Business Department of Far Eastern Group held an emergency meeting for the supervisors of the logistics units above the class level of the two stores in Chongqing to warn the seriousness of the new coronavirus, remind everyone to draw up preventive measures for business places, and comfort employees to face the situation correctly and not to panic excessively. All employees wear masks in the company and measure their body temperature at least three times a day. Even those who rest at home should report their whereabouts and body temperature every day. After the end of daily business, the whole library should be disinfected.
On January 25, the government of Jiangbei District announced that it was necessary to adjust the business hours, and supermarkets should ensure the continuous supply of goods for the people's livelihood without increasing prices.
Since February 1, in response to government decrees, except for farmers' markets, supermarkets, pharmacies and pharmacies, all stores have been closed. The whole department store and Beicheng Tianjie shopping center, which has more than 50000 square meters, has only one supermarket with less than 3000 square meters. In the shopping center with more than 1000 employees a day, only less than 50 supermarket employees are left. There is silence within 2 kilometers In fact, the bustling business district is silent with few pedestrians. It is very similar to the scene in the movie I am a legend. It is a sad picture, a frightening street view and a feeling of being abandoned.
Customers who came to the store during the epidemic period were also panic stricken because they had to touch the public facilities to buy the goods. Even if the staff sprayed alcohol one by one after each customer used it, some customers still did not trust. Therefore, the company vigorously promotes contactless marketing, using the "Far Eastern Department store code scanning" small program combined with wechat community marketing, so that customers can choose products at home, shop easily, and enjoy the service of home delivery to the government. In just two months, more than tens of thousands of customers have used small program shopping, and they have been highly valued by the leaders of Chongqing Jiangbei District Commerce Committee, and National Taiwan University has been vigorously promoted on the municipal line. In addition, we also use "Ding Ding integrated marketing services" The platform's live broadcast with goods has attracted more than 10000 people to watch a single live broadcast. Customers can see all the goods in the supermarket through the live program at home. The interaction between the host and the customers not only enriches the entertainment life of customers during the period of customer isolation, but also stimulates the consumption momentum, and more accurately circles the old and new customers.
For customers who come to shop for shopping, we recommend and guide them to use self-service cash register to allow customers to complete their own cashing transactions, avoid cross contact and infection with service personnel, provide customers with a comfortable shopping environment, and provide employees with a secure working environment. Members of the Standing Committee of Jiangbei District Committee of Chongqing Municipality, deputy director of the Commerce Bureau, section chief of the business district office, main leaders of the Municipal Health Commission and the health bureau and the epidemic situation supervisors visited the store for many times. They all agreed with our company's epidemic prevention propaganda, staff's awareness and measures of epidemic prevention, as well as the overall anti epidemic measures of shopping malls. They were listed as the demonstration site of Guanyinqiao business district.
Among them, although they are not angels in white on the front line, they have to face all kinds of customers every day. They can't know whether there are virus carriers or virus lurkers. At the same time, they have to spray alcohol to disinfect the goods and guest facilities purchased every day. This not only increases the workload, but also inevitably feels pressure. As we all know, life is more important than life Everything is important, family is more important than anything, but they risk being infected and isolated, choose to take the risk of returning home with the virus, and insist on serving the people, only because they know: because the supermarket is open, the people's daily necessities can be supplied normally; because the supermarket is open, the people know that the city is still in normal operation; because the supermarket is open, the people will know that the city is still in normal operation Therefore, we overcame the fear and uneasiness in our hearts. We bravely and firmly stood on our posts and remained enthusiastic in serving our customers. We believe that the haze will pass sooner or later, and the sun will surely come out to overcome the epidemic. They are all the staff of the fine supermarket in Jiangbei branch store, who stick to the supermarket and escort the people's three meals a day!
On January 22, 2020, Chen Zhongxin, vice president of the Department Store Business Department of Far Eastern Group held an emergency meeting for the supervisors of the logistics units above the class level of the two stores in Chongqing to warn the seriousness of the new coronavirus, remind everyone to draw up preventive measures for business places, and comfort employees to face the situation correctly and not to panic excessively. All employees wear masks in the company and measure their body temperature at least three times a day. Even those who rest at home should report their whereabouts and body temperature every day. After the end of daily business, the whole library should be disinfected.
On January 25, the government of Jiangbei District announced that it was necessary to adjust the business hours, and supermarkets should ensure the continuous supply of goods for the people's livelihood without increasing prices.
Since February 1, in response to government decrees, except for farmers' markets, supermarkets, pharmacies and pharmacies, all stores have been closed. The whole department store and Beicheng Tianjie shopping center, which has more than 50000 square meters, has only one supermarket with less than 3000 square meters. In the shopping center with more than 1000 employees a day, only less than 50 supermarket employees are left. There is silence within 2 kilometers In fact, the bustling business district is silent with few pedestrians. It is very similar to the scene in the movie I am a legend. It is a sad picture, a frightening street view and a feeling of being abandoned.
Customers who came to the store during the epidemic period were also panic stricken because they had to touch the public facilities to buy the goods. Even if the staff sprayed alcohol one by one after each customer used it, some customers still did not trust. Therefore, the company vigorously promotes contactless marketing, using the "Far Eastern Department store code scanning" small program combined with wechat community marketing, so that customers can choose products at home, shop easily, and enjoy the service of home delivery to the government. In just two months, more than tens of thousands of customers have used small program shopping, and they have been highly valued by the leaders of Chongqing Jiangbei District Commerce Committee, and National Taiwan University has been vigorously promoted on the municipal line. In addition, we also use "Ding Ding integrated marketing services" The platform's live broadcast with goods has attracted more than 10000 people to watch a single live broadcast. Customers can see all the goods in the supermarket through the live program at home. The interaction between the host and the customers not only enriches the entertainment life of customers during the period of customer isolation, but also stimulates the consumption momentum, and more accurately circles the old and new customers.
For customers who come to shop for shopping, we recommend and guide them to use self-service cash register to allow customers to complete their own cashing transactions, avoid cross contact and infection with service personnel, provide customers with a comfortable shopping environment, and provide employees with a secure working environment. Members of the Standing Committee of Jiangbei District Committee of Chongqing Municipality, deputy director of the Commerce Bureau, section chief of the business district office, main leaders of the Municipal Health Commission and the health bureau and the epidemic situation supervisors visited the store for many times. They all agreed with our company's epidemic prevention propaganda, staff's awareness and measures of epidemic prevention, as well as the overall anti epidemic measures of shopping malls. They were listed as the demonstration site of Guanyinqiao business district.
Among them, although they are not angels in white on the front line, they have to face all kinds of customers every day. They can't know whether there are virus carriers or virus lurkers. At the same time, they have to spray alcohol to disinfect the goods and guest facilities purchased every day. This not only increases the workload, but also inevitably feels pressure. As we all know, life is more important than life Everything is important, family is more important than anything, but they risk being infected and isolated, choose to take the risk of returning home with the virus, and insist on serving the people, only because they know: because the supermarket is open, the people's daily necessities can be supplied normally; because the supermarket is open, the people know that the city is still in normal operation; because the supermarket is open, the people will know that the city is still in normal operation Therefore, we overcame the fear and uneasiness in our hearts. We bravely and firmly stood on our posts and remained enthusiastic in serving our customers. We believe that the haze will pass sooner or later, and the sun will surely come out to overcome the epidemic. They are all the staff of the fine supermarket in Jiangbei branch store, who stick to the supermarket and escort the people's three meals a day!
