Far Eastern Memorial Hospital builds the cornerstone of urban health with technology

        Taiwan has officially entered a super elderly society, with both medical capacity and manpower shortage approaching a critical point. Since the outbreak of COVID-19, Far Eastern Memorial Hospital has continuously integrated digital technology into clinical and administrative processes. Not only has outpatient satisfaction exceeded 90%, but it has also gradually extended its service reach from hospitals to communities and homes. For the hospital, smart healthcare is not about showing off technology, but about providing thoughtful care that responds to the real needs of the public, and is also an important cornerstone for supporting a healthier city.

                Technology Empowerment - Creating More Efficient and Warm Medical Care

        Under the dual pressure of aging population and labor shortage, Taiwan's healthcare workforce continues to be tight. To this end, Far Eastern Memorial Hospital has upgraded its information system and optimized its digital processes, making the process more transparent and information more real-time, reducing the administrative burden on clinical staff, and also reducing the anxiety of patients and their families caused by information asymmetry.

        In terms of outpatient and inpatient preparation, Far Eastern Memorial Hospital has leveraged the most familiar LINE platform to launch the "Oriental Petrochemical (Taiwan) Love Health" system, creating a seamless AI integrated service. Starting from the starting point of medical treatment, the "Smart Registration" function is introduced. People only need to describe their symptoms on the "Oriental Petrochemical (Taiwan) Love Health" platform, and AI will quickly analyze and accurately recommend suitable departments and clinics according to medical professional logic, avoiding the need to call the wrong number and travel back and forth.

        Prior to the consultation, an "AI pre consultation" service is also provided. The "AI pre consultation assistant" gradually guides and delves into the symptoms and changes in the course of the disease based on the patient's response, and instantly reorganizes the information into a medical summary, which is directly imported into an electronic medical record (EMR). This allows physicians to grasp key medical conditions before the patient enters the consultation room, saving time for repeated explanations.

        After the consultation, the system actively promotes the "Electronic Outpatient Form", which includes information such as payment forms, appointment forms, and examination and testing forms, eliminating the inconvenience of carrying paper books and significantly reducing the pre hospitalization paper workload by 80%, saving up to 131000 sheets of paper annually, balancing convenience and sustainability.

                In addition, Far Eastern Memorial Hospital has partnered with Industrial Technology Research Institute to introduce a medical AI speech to text system with a recognition rate of over 90%, which facilitates nurses to complete nursing records in real-time at the bedside, reducing the originally 30 minute handover record to 3 minutes, increasing efficiency by 10 times, and saving 7309 hours of paperwork for frontline personnel every year, allowing nurses to have more time to return to patients.

        To ensure patient safety, Far Eastern Memorial Hospital has implemented an AI early warning system (EWS), which can complete risk scoring within 15 seconds after inputting patient physiological data; If there are two consecutive abnormalities, the medical team will be automatically notified to intervene, and 500 to 700 rapid response team (RRT) rescues will be supported per month to strive for golden treatment time. In March of this year, Far Eastern Memorial Hospital was invited to share the achievements of smart healthcare with the world at HIMSS 2026, proving that digital technology can not only reduce the workload of medical care, but also make outpatient and smart healthcare satisfaction exceed 90%, truly achieving warm smart healthcare.

        Extending tentacles - constructing a health network from hospitals to communities and families

        A healthy city should not rely solely on large hospitals; A truly resilient healthcare system extends health management from hospitals to communities, and then deep into families.

                Far Eastern Memorial Hospital has been actively promoting telemedicine and community care in recent years. During the epidemic, it quickly constructed a virtual real integrated telemedicine service and extended care to chronic disease tracking, rural areas medical care, and cross hospital cooperation, allowing medical centers to break through geographical limitations. Patients can also upload physiological data daily through the "Oriental Petrochemical (Taiwan) Love Health" system, which is monitored and tracked remotely by the medical team in real-time. Even if they travel overseas, they can still pursue their life dreams with peace of mind.

        With the government's promotion of home healthcare, emergency care at home, and elderly care policies, Far Eastern Memorial Hospital integrates home healthcare, discharge preparation, community care, and long-term care resources to establish a cross disciplinary care model. After discharge, patients can still receive continuous tracking from medical teams through digital tools, reducing the risk of readmission and allowing elderly people to receive care in a familiar living environment with peace of mind.

        At the same time, the hospital assists the public in establishing a concept of preventive medicine and autonomous health management through LINE intelligent broadcasting, health management platform, and community health promotion activities, gradually moving medical treatment from disease treatment to health promotion, and making health management more proactive and timely. In other words, hospitals are not just sturdy fortresses in the healthcare system, but also a health network that covers the entire community, enabling every citizen to enjoy sustained and convenient health care.

        Health Governance - Reshaping Hospital Value through Digital Execution

        With the rapid development of generative AI and Big Data, hospitals in the future will not only provide diagnosis and treatment services, but also become important platforms for urban health data, intelligent decision-making, and health governance. Therefore, the value of the new generation of hospitals lies not in the number of beds or the number of patients, but in how to use technology to enable the public to "get sick less, get sick later, have minor illnesses, age slower, and live better".

        Looking ahead to the future, Far Eastern Memorial Hospital will continue to deepen the application of AI and smart healthcare, using efficient governance and digital execution as dual engines to reshape the care process and fulfill its role as an urban health hub. From outpatient clinics, wards, communities to homes, it will build a more dense health care network and make Taiwan's practical experience in smart healthcare a model for urban health governance.

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