FET constructs mobile life circle to move towards the 5G era.

        From 2G, 3G, 4G to the developing 5G, the change of communication technology brings people many changes in life and industry. On the other hand, new technologies such as big data, artificial intelligence, Internet of things (IOT) are also challenging the telecom industry from different perspectives, resulting in the decline of traditional telecom revenue year by year. In the face of the increasingly competitive telecom market, FET not only strengthens its internal innovative and technological capabilities, but also integrates "big data, AI (Artificial Intelligence) and Internet of things (IOT) with its business strategy of "solidification, transformation and re-growth" to develop applications and invest in information security and cloud technology. Externally, it expands the ecosystem by alliance and investment, and actively prepare for the transformation of 5G business in 2020, so as to achieve the new brand milestone of "getting closer and thinking farther".

        

        General consumers’ market: expand physical channels and online sales, create better online / offline experience

        

        Far EasTone Telecommunication actively makes layout in the new economy. At the consumers’ market end, by means of subsidiaries, it expands the sales and scopes of service, such as 3C digital brand stores, professional maintenance services and customer service centers, which will promote new growth momentum and make it be engaged in the e-commerce field and logistics business.

        

        1. friDay works with the group to create an online / offline ecosystem

        

        Being optimistic about the vigorous development opportunity of online e-commerce and the popularity of people's online shopping behavior, Far EasTone Telecommunication invested in YuanShi Digital Technology Co., Ltd. in June 2013, and merged with GoHappy of Far Eastern Group in 2017 to deepen the operation of the brand friDay.

        At present, friDay combines with the Far Eastern Department store, Pacific SOGO Department store and A. Mart of the Far Eastern Group, together with city 'super to make consumers buy all goods in one stop and enjoy consistent experience of online / offline integration, creating a new retail ecosystem. At the same time, it works with the parent company FET to launch various preferential schemes, online purchase of mobile insurance and expanded the points economy f coin, and strengthened the mutual guidance of flow between friDay and FET members, promoting the development and increasing revenue of the both sides.

        

        friDay takes "people" as the core, starts from big data analysis, understands consumers’ preferences, flexibly uses group resources, provides products that meet consumers’ needs and preferences, upgrades more services, brings people more diversified, more comprehensive services and preferences, and has become the most intimate digital life partner for consumers.

        2. Arcoa cloud operation research to achieve high efficiency and intelligent logistics

        

        In order to continuously meet the customer's all-round communication digital service demand, Far EasTone Telecommunication invested in Arcoa in 2005. As a centralized procurement, maintenance and logistics center for the products of FET, in addition to the procurement and professional maintenance services of mobile devices, 3C digital products and peripheral accessories of various brands at home and abroad, it is also responsible for B2B and B2C logistics business of FET and its subsidiaries. In the double 11 in 2018, Arcoa logistics successfully assisted FET to complete 10 times of daily orders and shipments in the shortest time, and the efficient and flexible logistics became the strong support for the business development of Far EasTone Telecommunication.

        

        In view of the vigorous development of e-commerce in recent years, Arcoa has been more active in B2C e-commerce logistics business. In 2016, it started using B2C logistics center that occupies an area of 3300 square meters in Ping town, Taoyuan, and has developed a cloud operation research service system and a new generation of intelligent logistics operation system. With modern and automatic high-efficiency goods picking, it can meet the needs of orders in e-commerce that the amount is small and the categories are diverse, achieving accurate and fast delivery service. Our customers include: Philips, SUITANGTANG, friDay, etc., covering the fields of digital 3C, fashion clothing and beauty care. With the experience of serving for friDay, Arcoa logistics has been able to complete an order within 2.5 minutes, with a warehousing accuracy of 99.99% and a 24-hour delivery time limit, fully demonstrating the efficient operation mode.

        

        Not only that, Arcoa logistics is one of the domestic third-party logistics enterprises, a few of which can integrate large-scale B2B and diversified e-commerce B2C services at the same time. In the future, it will further integrate B2B and B2C logistics services, and provide customers with complete and high-quality warehousing logistics integration scheme.

        

        3. Data Express InfoTech brand stores focus on differentiated goods and services

        

        Far EasTone Telecommunication entered and hosted Data Express InfoTech in 2010 through Arcoa in order to expand the competitive advantage in the channels and enter the high-level channel brand market first, and open the field of mobile communication and digital channel convergence. At present, it is committed to developing brand monopolized shops, including Apple, Xiaomi, Samsung, OPPO, ASUS, Huawei and other brands. It has 58 service sites in the whole Taiwan, among which 38 service sites of Apple account for the largest proportion, followed by 14 service sites of Xiaomi and Samsung. It also has 5 Apple authorized maintenance service centers and 1 Samsung authorized maintenance service center in the north, middle and south of Taiwan. It is the largest apple and Xiaomi franchised store dealer in Taiwan.

        

        Data Express InfoTech cares about customers' experience. Professional consultants provide customized consulting services, and provide diversified after-sales service programs such as old machine replacement and mobile device insurance. Meanwhile, it promotes FET services, enabling every customer to select the most suitable 3C high-quality products according to their needs. Each service site also provides diversified teaching courses. Through the perfect deduction of professional consultants, the essence of 3C products can be accurately transferred, so that customers can fully feel the good experience and fun.

        

        Data Express InfoTech adheres to the service spirit of "convenience", "professionalism" and “consideration" to maintain its competitiveness and continues to "become the favorite 3C boutique channel provider for consumers".

        

        4. Yuanxin customer service center undertakes internal and external outsourcing business of the group

        

        At present, Yuanxin's main operation project is CCO, including telephone voice customer service, collection and telemarketing services. With advantages of the past experience of connecting with FET system equipment and customer service, Yuanxin assists the enterprises of group, such as the Far Eastern Electronic Toll collection, Yuanshi digital technology, A. Mart Online shopping and other enterprises to set up their customer service centers, and have won many awards of Global Views and Business Administration, giving full play to the group's synergy.

        

        Far EasTone Telecommunication is committed to diversified development in recent years and actively seeks for innovative revenue opportunities. In 2020, with the experience of outsourcing customer service accumulated by Yuanxin in various industries, it successfully contracted the outsourcing business of Tigerair customer service center. This year, it will continue to work hard to create more revenue growth opportunities.

        

        Enterprise users’ market: integrate information communication services and Big Data+AI+IoT technology to provide complete solutions

        

        Far EasTone Telecommunication integrated ICT, cloud, information security, big data , artificial intelligence and other capabilities, taking the network as the bottom layer, created various applications such as intelligent medical treatment, intelligent street lamp and energy saving on the enterprise side, which not only accelerate the start of new business layout, but also enter into the field of green energy, expand the cloud area, and with the core advantages of telecommunications and cooperation with strategic partners , it provided more complete services and solutions for enterprise users, and accelerate growth momentum.

        

        1. Acquisition of Nextlink Technology to expand the cloud market

        

        According to Gartner's estimate, the global public IaaS（Infrastructure as a Service） can reach 72.4 billion US dollars in 2020, while IDC also estimates that Taiwan has a market size of 7.4 billion Taiwan dollars.

        

        In order to assist the transformation of enterprises, FET provide a complete one-stop cloud service from planning, construction, transfer to maintenance and operation, customized a public cloud private cloud or hybrid cloud architecture in accordance with the enterprises’ demands, integrate the cloud platform of international large corporations and related software and hardware service configuration, and combine with the IDC data center and telecommunication resources of the highest specification to create a safe, reliable, flexible and cost-effective cloud and resource security protection solution.

        

        In addition to the construction of cloud data center, in order to speed up the seizing of business opportunities in the public cloud market, FET also adopted the merger and acquisition mode. In November 2018, it acquired 70% stock equity of Nextlink Technology, the main partner of AWS in Taiwan, with 420 million yuan. In the future, it will accelerate the development progress in the cloud market and deepen the cooperation relationship with AWS, the leader of cloud market.

        

        2. Establish Prime EcoPower Co., Ltd. to develop energy management solution

        

        In response to climate change, the world is in a critical period of energy transformation. It is estimated that nearly 25% of the world's electricity will come from solar photovoltaic energy in 2050, and the electricity generated by fuel oil, coal and gas is expected to be reduced to less than 29%. Therefore, the global solar installation capacity is expected to accumulate to 1200 GW in 2025, and Taiwan is expected to achieve 20 GW of solar installation capacity in 2025 under the encouragement of green energy policy of the government.

        

        In response to the policy, FET actively listed green energy development in the important layout of new undertakings. In 2018, Prime EcoPower Co., Ltd. was established, officially stepping into the solar power supply market, on the one hand, it can meet the requirements of FET as a big power user and the green energy can be expanded to the group. At the same time, the key technologies of green energy can be continuously improved, and the green energy solutions to solar energy system planning, smart grid construction and smart energy platform management can be further provided, in combination with Internet of things (IOT) application and big data management expertise, it can develop green energy innovation technology, make research and development of energy management system, assist managers to quickly and easily grasp the energy use situation, and greatly improve the energy use efficiency. In the future, FET will continue to expand the layout of green energy industry in combination with enterprise operation and sustainability development.

        

        3. Enter and host digital security and provide subscription based hosting service

        

        Looking back to the SARS in 2003, numerous industries were hit, video call suddenly became the most popular application. And now the novel coronavirus has brought serious crisis again, and the work mode of "working from home" and "cloud collaboration" will become a trend. However, whether "digital transformation" meets the needs of epidemic prevention, "information security threat" will become a key issue.

        

        Due to the beading of office space caused by working from home, it is difficult to achieve through the traditional protection structure, which makes the security protection more difficult, and the new security threat has the characteristic of timeliness, accuracy and diversity. Taking the masks as an example, hackers customized fake messages and launched them with the latest malicious programs, so that the threat can’t be prevented. In addition, under the trend of digital transformation and M-type investment, information security investment must meet the digital transformation scenarios such as cloud, remote, big data, etc. the investment in information security talents is obviously insufficient, especially for small and medium-sized enterprises, which makes information security investment worse. Therefore, sharing information security professionals and subscription services will become the mainstream trend in the future.

        

        In recent years, the rising subscription economy brings new thinking to enterprise operation. The new generation of MSSP hosting service is just the best model of information security service. Taking the " information security subscription service S +" as an example, customers can purchase according to specific needs and pay by small regular fees instead of one-time enormous expenses. Meanwhile update of the product is provided continuously during the service period, which not only can obtain complete technical energy, but also can effectively reduce personnel costs and ensure information security and operation tasks by sharing talents.

        

        Enter 5G generation and look for opportunities for growth

        

        In the face of the rapid changes of technology and market and the arrival of the new era of 5G service, FET actively expands various ecosystems through its subsidiaries, and in the development of industrial chain, through 5G laboratory, technology cultivation to strategic alliance of cross field partners; in 5G bidding, it also obtained sufficient frequency width and favorable position to supply the needs of mobile users and enterprise customers. At the same time, FEG, which is involved in food, clothing, housing, transportation, education, music and other industries, will be the 5G pilot field of FET. With the introduction of various innovative services, it will be able to create the mobile life circle needed by consumers, improve the quality of life of customers, and create a growth opportunity in the new economy era.