AI helps achieve sustainable operation of enterprises

        With the advancement of technology, enterprises are increasingly aware of the importance of using digital technology to improve efficiency and reduce costs. Among them, AI Virtual assistant are becoming important digital partners of enterprises. According to IBM research, IT maintenance, security threat detection, and business process automation are currently the most popular areas for AI applications. Some companies have pointed out that applying AI can accelerate ESG Sustainability Development. This article will introduce how AI can assist enterprises in achieving comprehensive low-carbon operations and achieving sustainable business goals.

        With the progress and maturity of artificial intelligence technology, many companies have begun to delegate some of their work to AI. Research and Markets, a market research organization, estimates that the global market value of smart Virtual assistant will approach USD 41 billion in 2027, a six fold increase over 2021. The global survey of IBM Business Value Research Institute also shows that the current smart Virtual assistant can handle about 2/3 of the tasks on its own, and the income, customers, and employee satisfaction have significantly improved.

        These Virtual assistant have powerful AI technology, which can not only increase efficiency and efficiency, but also help enterprises achieve comprehensive low-carbon operation. The Industrial Technology Research Institute pointed out that AI Virtual assistant can reduce thousands of tons of carbon emissions by providing a round the clock response accuracy of 80%, saving 30~50% of manpower, significantly reducing paper consumption and carbon emissions from personnel commuting.

        The Benefit Advantage and Sustainable Application of AI

        When AI Virtual assistant is applied to the existing enterprise system, it can get rid of the complexity and trouble of various systems, interact with users in the form of dialogue at any time and anywhere, quickly obtain the required information from the huge enterprise database, match application scenarios and real-time status feedback, so that enterprises can grasp various emergencies at any time. Its advantages include:

        1、 Reduce human costs: AI Virtual assistant can automatically perform tedious work, greatly reduce the dependence of enterprises on human resources, and invest the saved human costs in core businesses or innovative projects to strengthen competitiveness.

        2、 Solving enterprise process breakpoints: AI Virtual assistant can integrate enterprise internal data, provide a unified information query and decision-making platform, and thus solve the problem of information asymmetry and process breakpoints in the process of enterprise operation.

        3、 Strengthen the overall digital function: AI Virtual assistant is seamlessly connected with the existing digital system of the enterprise, which is conducive to the comprehensive integration and application of data, improving the digital operation capability of the enterprise, and responding to future market changes.

        4、 Promote comprehensive low-carbon operation of enterprises: AI Virtual assistant can automatically complete a lot of work. In addition to improving energy efficiency and reducing carbon emissions, through the combination with Knowledge graph technology, it can also provide environmental protection solutions and sustainability development suggestions for enterprises to further achieve low-carbon operation. For example--

        1. Energy saving equipment: Utilize AI algorithms to control energy-saving equipment such as LED lighting and air conditioning systems to achieve maximum energy-saving effects.

        2. Efficient operation: Utilize AI analysis to predict machine maintenance needs and reduce energy consumption in the production process.

        3. Supply chain optimization: use AI to predict the best transportation route and mode, and reduce the Carbon footprint generated by product transportation and logistics.

        4. Energy management: Real time monitoring and analysis of enterprise energy consumption using AI technology, timely regulation of the operating speed of frequency converters or equipment, etc.

        5. Renewable energy: Utilize AI technology to predict wind and solar energy production, optimal power generation period, and more efficiently utilize and store energy.

        6. Remote monitoring: Through Internet of Things (IoT) and AI technology, remote monitoring is carried out to collect data in real-time and alert for abnormal conditions.

        7. Employee training: Utilize AI education platform to train employees and enhance energy conservation awareness.

        The cultivation of information security talents is crucial

                Although the AI trend has taken shape, the application of related technologies in various industries is still in the leading development stage, and in practice, problems such as regulatory environment and talent cultivation still need to be overcome. Therefore, enterprises should pay attention to the following four aspects when using AI Virtual assistant technology:

        1、 Information security and privacy protection: With the expansion of the application of AI Virtual assistant in enterprises, information security and privacy protection become more important. Enterprises should choose platforms with security guarantees and develop corresponding data protection policies.

        2、 Employee training and adaptation: the enterprise should provide sufficient training and support to help employees adapt to the use of AI Virtual assistant, and pay attention to the collaborative work situation, so that the two can cooperate with each other to maximize the value.

        3、 Service experience: enterprises should regularly collect and analyze customer feedback, master the performance of AI Virtual assistant in the service experience, and adjust and optimize according to the actual situation.

        4、 Continuous innovation and optimization: enterprises should keep close cooperation with AI Virtual assistant suppliers, keep tracking the latest technological development and market demand, and ensure their energy efficiency is constantly optimized.

        Data quality is a key factor in the successful application of AI technology. In order to improve the accuracy and efficiency of the model, AI needs to continuously train and validate the model using data. In recent years, the Group's Integrated Efficiency and Retail Planning Headquarters has collaborated with retail enterprises to create an Intelligent Marketing Platform, providing more comprehensive, accurate, and real-time customer data services. By establishing a 360 degree profile of customers, covering various lifestyle customer labels, conducting customer consumption positioning and analysis, and further assisting in customized marketing solutions for enterprises, similar audience models (look a like) are utilized, Further increase sales conversion rate and repurchase rate.

        In the future, AI Virtual assistant technology will be more mature and applied to a wider range of fields. Enterprises should continue to pay attention to and introduce the latest technologies while leveraging their digital capabilities to achieve environmental efficiency and sustainability development, laying a solid foundation for future success.

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