Far Eastern Electronic Toll Collection 20, a giant intelligent transportation tree rooted in the fertile soil of Far Eastern Group

        This May marks a significant milestone in Far Eastern Electronic Toll Collection's 20-year business history. Department of Transport The High Highway Bureau has officially renewed its contract with Far Eastern Electronic Toll Collection, once again entrusting them to be responsible for the operation of electronic toll collection (ETC) on national highways for the next 10 years, becoming the first successful case of government promotion of participation 2.0. The subsidiary, Yuanchuang Smart Services, also has up to 4 million uTagGo members and 1.6 million eTag parking deduction users, and has made significant investments in overseas markets. The seeds of intelligent transportation planted 20 years ago have now grown into lush giant trees.

        On the path of overcoming obstacles, there is strong support from the group

                The process of promoting electronic toll collection on national highways by Far Eastern Electronic Toll Collection has actually been difficult. On the one hand, due to the high cost of infrared sensing OBU, the utilization rate of ETC is facing challenges. On the other hand, electronic toll collection on national highways has replaced manual toll collection, and the transfer of toll collectors has become a major test. Thanks to Douglas Hsu and the support of affiliated enterprises and shareholders, Far Eastern Electronic Toll Collection has successfully launched its eTag and initiated its first digital transformation, while also successfully completing the personnel transfer task.

        For the past 20 years, Far Eastern Electronic Toll Collection has been under high scrutiny from the government and the outside world, with the business mission of "charging correctly", serving 8 million pedestrians to smoothly pass through national highways. Since the implementation of electronic toll collection on national highways 10 years ago, more than 15 million traffic transactions are processed daily, with a customer satisfaction rate of 97% and a charging accuracy rate of 99.99%. The ETC operational performance evaluation results have always maintained an "excellent" level.

        The excellent results have not satisfied Far Eastern Electronic Toll Collection with the status quo. Far Eastern Electronic Toll Collection is actively developing digital parking services and has successfully expanded its parking business through collaborative partnerships with group enterprises. From August 2022 to the end of last year, Far Eastern Electronic Toll Collection served 3.1 million vehicles in public parking lots in Taipei City, ranking first among the eight major cities in Taiwan in terms of roadside parking collection volume; Green digital parking lots are also widely used in department stores, serving up to 1.5 million vehicles throughout the year.

        Establishing a Stable Taiwan and Expanding Overseas Business Customer Mindset to Create New Branches of Business

                Since 2015, Far Eastern Electronic Toll Collection has won numerous awards in the international road field, greatly increasing its popularity and initiating overseas market layout. With the joint efforts of the group and Far Eastern Electronic Toll Collection, the first overseas multi lane free flow toll technology concept validation has been completed in Vietnam, and significant achievements have also been made in the Philippines, India, Kazakhstan, Malaysia and other places.

        With the rapid expansion of overseas business, Far Eastern Electronic Toll Collection established a subsidiary called Yuanchuang Intelligence in 2017 to operate in overseas markets. After 4 years of hard work, Yuanchuang has collaborated with BGSR Joint Venture Group in Thailand and successfully won the first overseas ETC whole case export case, becoming a model for multi lane free flow ETC in Southeast Asia.

        From the initial electronic toll collection to expanding into parking services and successfully entering overseas markets, Far Eastern Electronic Toll Collection has continuously undergone DevOps and digital transformation, focusing on driving, parking, and vehicle needs to create a complete one-stop service system. With the stable operational discipline established by ETC, and guided by service and business, Far Eastern Electronic Toll Collection has developed a new "business customer mindset". In addition to serving customers with care, Far Eastern Electronic Toll Collection also regards government and enterprises as customers, empathizes with customer pain points, solves customer problems, and creates a new business pattern.

        Creating a new era of digital convenience and experience sharing for the group

                The 20-year development history of Far Eastern Electronic Toll Collection is a path of digitization in collaboration with the group. Starting from ETC with "technology" and "operations", we have progressed to eTag with "service" as its core, and then used uTagGo to create a "business model". In the future, we plan to establish an "industrial ecosystem platform", and each step is a collaborative effort between Far Eastern Electronic Toll Collection and Far Eastern Group.

        ETag Parking Withholding "provides driver friends with no need to get off the car, no need to open windows, and automatic roadside parking withholding services throughout Taiwan; The 'Green Digital Parking Lot' is designed, built, and even operated to meet the various needs of corporate customers. Currently, it has entered affiliated enterprises such as Far Eastern Memorial Hospital, Yuan Ze University, Far Eastern Group Communication Park, Far Eastern Department Stores, and A.Mart to optimize parking services and management efficiency. In addition to parking management, Big Data can also be used to assist the group's department stores and mass retailers in accurately pushing promotional information to target consumers, strengthening the effectiveness of joint marketing; It can also be extended to logistics management, such as the stop management system established in cooperation with Arcoa Logistics, which can perform automatic identification of incoming and outgoing vehicles, reservation management, and terminal scheduling, improving operational efficiency.

        Beyond limits and working together on the curves of smart transportation

        At the end of 2022, the artificial intelligence craze swept the world, but Far Eastern Electronic Toll Collection had already invested in AI recognition technology for license plates as early as 2014. The current ETC system in Taiwan recognizes over 17 million license plates every day, requiring only 70 human workers, with an extremely low error rate (only 0.005%). Even when identifying Thai license plates, the automatic recognition accuracy is as high as 98.2%, far exceeding competitors.

        The comprehensive and rapid development of AI technology has brought us endless opportunities. Far Eastern Electronic Toll Collection will combine Far EasTone Telecommunications with the energy of the group, with AI digital technology at its core, to continuously promote digital transformation. With the support of the data department, Far Eastern Electronic Toll Collection and Yuanchuang have developed an AIOT highway maintenance decision support system. Utilizing AI and 5G technology, micro weather stations are set up at 11 ETC toll stations, and AI models are used to predict weather and assist the maintenance team in achieving efficient dispatch.

        In view of the rapid growth in customer service input due to the promotion of parking services, Far Eastern Electronic Toll Collection has independently developed a "cloud AI digital management project", which converts voice calls into text, uses AI to classify cases, automatically transfer them to a work order system, and establishes a basic database. Finally, the data is concatenated to generate KPI management analysis reports. After importing AI into customer service, it saves up to 70% of manual processing time.

        Pay attention to the stable business of vulnerable transportation groups and give back to society

        While the business is thriving, giving back to society remains a key concern for Far Eastern Electronic Toll Collection. According to actuarial calculations, by the end of 2023, ETC has saved 1 billion liters of fuel, equivalent to over 407 Olympic sized swimming pools; Reducing 2.38 million metric tons of carbon dioxide emissions is equivalent to the annual carbon sequestration of approximately 6435 Da'an Forest Parks.

        In addition, Far Eastern Electronic Toll Collection is committed to empowering and empowering vulnerable transportation groups. With the support of Far Eastern Memorial Foundation, it has organized activities such as National Highway Traffic Safety Carnival and training for brave road instructors, and sponsored the toll fees for rehabilitation buses, greatly reducing the medical burden on vulnerable groups; Collaborate with Jing Chuan Child Safety Foundation to develop children's road safety textbooks and promote traffic safety education.

        Towards the future of promoting participation 2.0, Far Eastern Electronic Toll Collection, in addition to the existing PPP (Public and Private Partnership) model, further focuses on People (people, consumers). It not only completes specific tasks assigned by the government, but also strives to meet various needs of the people through technology. For Far Eastern Electronic Toll Collection, getting renewed is not only a recognition of our past operations, but also an encouragement for us to move forward with confidence on the next journey after 20 years of establishment.

        Adhering to Douglas Hsu's aspiration and leadership of "using digital technology to create a world-renowned transportation transformation", Far Eastern Electronic Toll Collection has gone through 20 years of trials and tribulations, and has now grown into a deeply rooted and flourishing giant tree. In the future, with the support of the group, it will continue to thrive and create a better future of intelligent transportation for Taiwan and even the world.

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