Far Eastern International Bank wins the Asia Pacific Stevie Award for 2025 ® Awards Gold Award

        Stevie, known as the 'Oscar of the Business World' ® AwardsThe Asia-Pacific Stevie ® Awards As a highly iconic international business award in the Asia Pacific region, it attracts leading brands from various industries such as IBM, Cisco, DHL, etc. to compete together every year. Far Eastern International Bank Customer Service Center has won the Gold Award for Most Innovative Contact Center of the Year, demonstrating its leading strength in intelligent services and digital innovation.

        Liu Longguang, Deputy President of Far Eastern International Bank's Operations Services Office, stated that improving service quality and digital efficiency are the core driving forces of Far Eastern International Bank's customer service center. The bank has introduced the ISO 10002 customer complaint management system and has passed BSI international certification for three consecutive years; In 2024, we obtained BSI Royal Mysterious Customer Service (RMS) certification and the Excellent Service Mark, representing that our customer service quality has reached international standards.

        Far Eastern International Bank will complete a comprehensive upgrade of its customer service system in 2024, introducing a new generation full channel multimedia platform that integrates voice, text, video, and community services to create a consistent digital interactive experience. At the same time, it will combine Click to Dial speed dialing, virtual queuing, and advanced voice to speech (TTS) technology to effectively reduce incoming waiting and diversion pressure. Through intelligent scheduling, it will enhance the flexibility of human resource utilization and further optimize customer satisfaction and operational efficiency.

        For information security and identification processes, Far Eastern International Bank adopts dynamic core technology to enhance verification security and customer trust. To support highly flexible operations and further integrate API concatenation mechanisms and real-time monitoring platforms, achieving seamless cross system integration and stable operational management, and building a solid foundation for the development of smart customer service.

        Under the combination of forward thinking and solid action, Far Eastern International Bank's customer service center has made progress in areas such as verification and upgrading, operational resilience, and digital innovation. In the future, it will continue to deepen AI applications and personalized service design, and strive to create a new model of intelligent customer service that sets a benchmark in the financial industry, welcoming the next wave of smart finance.

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